Frequently Asked Questions

Does West Virginia require reports to be submitted on "notice only" claims when no medical and no lost time has been paid?

If a claim is reported to the Carrier / Self Insured Employer a FROI must be filed.

What is the correct mailing address for the Employer's Report of Injury form?

The WV Offices of the Insurance Commissioner does not accept paper submissions.

When does ISO Process FROI/SROI Files?

The cut-off for receipt of data from the West Virginia Office of the Insurance Commissioner (WVOIC) Trading Partners will be 2:59 AM, Monday through Friday*

WVOIC Processing of WVOIC Trading Partner Data will start at 3:00 AM

*On Saturday and Sunday, Trading Partners can connect and upload FROI/SROI files which will be processed Monday at 3:00 AM

When does ISO Return Acknowledgments?

West Virginia Office of the Insurance Commissioner Trading Partners will receive Acknowledgments files no later than 5:00 AM*

*Pending any unforeseen processing issues.