Frequently Asked Questions


If a claim is reported to the Carrier / Self Insured Employer a FROI must be filed.

The WV Offices of the Insurance Commissioner does not accept paper submissions.

The cut-off for receipt of data from the West Virginia Office of the Insurance Commissioner (WVOIC) Trading Partners will be 2:59 AM, Monday through Friday*

WVOIC Processing of WVOIC Trading Partner Data will start at 3:00 AM

*On Saturday and Sunday, Trading Partners can connect and upload FROI/SROI files which will be processed Monday at 3:00 AM

West Virginia Office of the Insurance Commissioner Trading Partners will receive Acknowledgments files no later than 5:00 AM* 

 *Pending any unforeseen processing issues.